Privacy Policy

Privacy Policy

This Privacy Policy explains how Lamb Success Insurance handles personal data in connection with its insurance selection services for retirees. It describes the types of information we collect, the purposes for which we use it, when it may be shared, and the choices and rights available to users.

Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel

Contact Information

Email contact
Telephone
+41 78 562 16 26
Mailing address
Avenue François-Alphonse Forel 2, 1015 Écublens (Vaud)
Privacy inquiries

Use the contact details below for questions about this policy or our handling of personal data.

User Rights

Your Rights

Users may ask whether we hold personal data about them, request correction of inaccurate information, object to certain processing, or request deletion where appropriate. Some requests may be limited if we must keep information for legal, security, or operational reasons.

Available rights may vary depending on the nature of the request and applicable law.
Requests

How to Make a Request

To protect privacy and security, we may ask for information needed to verify a request before acting on it. We will review requests within a reasonable period and respond according to applicable legal requirements and the complexity of the request.

Requests are reviewed using reasonable identity checks before any disclosure or change is made.
Data Retention

Data Retention

Retention periods depend on the type of data, the reason it was collected, and any applicable recordkeeping or dispute requirements. When information is no longer needed, we will delete it, anonymize it, or restrict it so it is no longer actively used, subject to legal or operational constraints.

We keep information only for as long as needed for the stated purposes and legal obligations.
Policy Updates

Policy Changes

When this policy is updated, the revised version will apply from the effective date shown on the site. If changes are material, we will take reasonable steps to draw attention to them through the website or other appropriate communication channels. Continued use of the site after an update means the revised policy applies to the extent permitted by law.

We may revise this notice to reflect operational, legal, or technical changes.

How We Use Data

We use personal data to provide and improve the website, respond to inquiries, assess insurance selection requests, maintain records, manage security, detect misuse, and meet legal or compliance obligations. We may also use limited information to understand site performance and to communicate about a user’s request or ongoing service activity.

Processing is limited to the operational purposes described here.

Service Providers and Partners

We may share personal data with vendors and other service providers that support hosting, analytics, security, communications, or administrative functions. Where relevant, we may also share information with insurance-related partners or intermediaries to help process inquiries and service requests. These parties are expected to use the data only for the services they provide to us.

Service providers receive only the information needed to perform assigned functions.
Data category

Data We Collect

We may collect identification details, contact information, age or retirement-related information, insurance preferences, communication content, technical device data, and usage records. In some cases, we may also process information needed to assess service requests, support comparisons, or maintain account and security functions.

The categories collected depend on the information a user submits and the features used.
Collection source

How We Collect Data

We receive data directly from users when they complete forms, request information, or communicate with us. We also collect certain information automatically through the website, such as device and browser details, pages viewed, and interaction data. Where permitted, we may receive information from service providers that support our operations.

Information may come from direct submissions, site activity, and limited technical records.
Cookie type

Types of Cookies

The website may use session cookies, persistent cookies, and similar technologies. These may support core functionality, remember user choices, measure site performance, and help us understand how the site is used. We do not rely on cookies to collect more information than is needed for these purposes.

We use cookies for operation, preference storage, and basic analytics.
User control

Cookie Controls

Users may manage cookies through their browser controls and, where available, site-level preference settings. Some cookies are necessary for basic site functions and cannot be fully disabled without affecting performance. Limiting cookies may reduce the availability of certain features or affect how the site remembers preferences.

Browser settings and related tools can be used to limit or remove non-essential cookies.